SIGMA SERVICE & SUPPORT

Here you will find all the
support information you need

Service & Support 

If you have any questions regarding our products, our webshop or stores and their product range, please contact us via the contact form below, by phone or via e-mail. Please refer to your order number, if your matter is a web order. 

Please also have a look at our FAQ, and you might find the answer to your question.

Service

We understand that you need your product and we will do our very best to keep the service time as short as possible. The normal turn around time is 10 working days, freight time not included. If we need to order parts from Japan, it will take a little bit longer.

Process for Service request:
• Register your Service request by filling out the form below and submit.
• Wait for the e-mail reply from our Customer Service team.
• Follow the instructions in that e-mail.

Please note! Regardless of urgency, do not send your product/s to the Service shop until you have registered a Service request below, and have received an e-mail confirmation from us with further instructions. 

Do not send your product to our office, as we do not handle the service at our office. The instructions of where to send your product/s will be in the e-mail confirmation from our Customer Service team. 

 

If you need to send your SIGMA product for repair, please fill out the form by clicking the button below.

Product Warranty

We provide a 2-year warranty on optics and a 1-year warranty on cameras and Cine lenses. You can extend the warranty on optics to a total of 5 years by registering your purchase with us here.

The registration needs to be completed within 60 days of purchase. You need to upload your purchase receipt with a serial number. The warranty covers all faults within the specified time, provided that it is not dropped, wet or not handled with normal care. Of course, the Consumer Law applies.

If the optics need to be focus adjusted, it is done free of charge during the first year.

Out of Warranty

Norway

To make it easy, we have establised 4 fixed prices on repair.

K1. Easy repair, external clean-up, hatches and buttons.
  Price 625 NOK
 
K2. Focus adjustment - Replacement of metal parts/plastic parts on the outside. 
   Price 1 000 NOK

K3. Replacing circuit board, repair OS, replacement of parts inside.
   Price 1 875 NOK

K4. Shock damage, replacement of OS, repair of advanced lenses.
   Price 3 125 NOK

• More advanced fault is charged by en hourly fee.
  Price: 1 225 NOK
• Examination fee 375 NOK.
 
 

All the prices are excluding freight cost. 

Minimum repair costs for Finland, Denmark, and Sweden

 
To make our repair process easier and faster, we have set minimum repair prices. By sending your product in for repair, you approve of this minimum repair cost. We will contact you with a cost estimate after your product has been examined.
 
 
Prices are excluding shipping costs, and including VAT.
Examination fee 69€ | 495 DKK | 695 SEK
 
LENS (Art, Sports, Contemporary) Model Min. repair cost   LENS (EX, older models) Model Min. repair cost
19mm F2.8 DN A 40B/S 94€                                       693 DKK                            990 SEK   15mm F2.8 EX DG DIAGONAL FISHEYE 476 94€                                      693 DKK                           990 SEK
30mm F2.8 DN A 33B/S   17-50mm F2.8 EX DC HSM For SONY, PENTAX 58C
60mm F2.8 DN A013 35S/B   17-70mm F2.8-4 DC MACRO HSM For SONY, PENTAX 66C
16mm F1.4 DC DN C 402 94€                                      693 DKK                           990 SEK   18-250mm F3.5-6.3 DC MACRO HSM For SONY, PENTAX 883SO/PA
17-70mm F2.8-4 DC OS MACRO HSM Contemporary C013 884   28mm F1.8 EX DG ASPHERICAL MACRO 440
17-70mm F2.8-4 DC MACRO HSM C013 For SONY, PENTAX 884SO/PA   70-300mm F4-5.6 DG APO MACRO 508/5A8
18-200mm F3.5-6.3 DC MACRO HSM C014 For SONY, PENTAX 885SO/PA   70-300mm F4-5.6 DG MACRO 509/5A9
30mm F1.4 DC HSM Art A013 301   4.5mm F2.8 EX DC CIRCULAR FISHEYE HSM 486 94€                                      693 DKK                            990 SEK
30mm F1.4 DC DN C016 302   8mm F3.5 EX DG CIRCULAR FISHEYE 485
56mm F1.4 DC DN C018 351   8-16mm F4.5-5.6 DC HSM 203
18-200mm F3.5-6.3 DC MACRO OS HSM C014 885 94€                                      693 DKK                            990 SEK   10mm F2.8 EX DC FISHEYE HSM 477
18-300mm F3.5-6.3 DC MACRO OS HSM C014 886   10-20mm F4-5.6 EX DC HSM 201
18-300mm F3.5-6.3 DC MACROHSM C014 For SONY, PENTAX 886SO/PA   10-20mm F3.5 EX DC HSM 202
24mm F1.4 DG HSM A015 401   17-50mm F2.8 EX DC OS HSM 583
35mm F1.4 DG HSM A012 340   18-250mm F3.5-6.3 DC MACRO OS HSM 883
50mm F1.4 DG HSM A014 311   12-24mm F4.5-5.6 II DG HSM 204 109€                                    798 DKK                          1140 SEK
70mm F2.8 DG MACRO A018 271   24-70mm F2.8 IF EX DG HSM 571
18-35mm F1.8 DC HSM A013 210 109€                                    798 DKK                          1140 SEK   105mm F2.8 EX DG OS HSM MACRO 258
20mm F1.4 DG HSM A015 412   150mm F2.8 EX DG OS HSM APO MACRO 106
20mm F2 DG DN Contemporary 490   50-500mm F4.5-6.3 DG OS HSM 738 139€                                   1022 DKK                           1460 SEK
24mm F2 DG DN Contemporary 403   70-200mm F2.8 EX APO DG OS HSM 589
24mm F3.5 DG DN Contemporary 404   180mm F2.8 EX DG OS HSM APO MACRO 107
24-35mmF2 DG HSM A015 588   300mm F2.8 EX DG HSM APO 195 219€    |    1610 DKK                 2300 SEK
24-105mm F4 DG OS HSM A013 635      
24-105mm F4 DG HSM A013 For SONY 635SO/PA   300-800mm F5.6 EX DG HSM APO 595 333€    |    2450 DKK      3500 SEK
28mm F1.4 DG HSM A019 441   800mm F5.6 EX DG HSM APO 152
35mm F1.4 DG DN Art 303        
35mm F2 DG DN Contemporary 347   CONVERTER Model Min. repair cost
45mm F2.8 DG DN C019 360   TELE CONVERTER TC-1401 879 94€                                      693 DKK                                       990 SEK
65mm F2 DG DN Contemorary 353   TELE CONVERTER TC-2001 870
90mm F2.8 DG DN Contemporary 261   TELECONVERTER TC-1411 825
100-400mm F5-6.3 DG OS HSM C017 729   TELECONVERTER TC-2011 826
12-24mm F4 DG HSM Art 205 139€                                   1022 DKK                           1460 SEK   MOUNT CONVERTER MC-11 890
14mm F1.8 DG HSM A017 450   MOUNT CONVERTER MC-21 890
14-24mm F2.8 DG HSM A018 212        
20mm F1.4 DG DN Art 414   FLASH Model Min. repair cost
24mm F1.4 DG DN Art 405   EF-140 S F41 94€                                      693 DKK                            990 SEK
24-70mm F2.8 DG OS HSM A017 576   EF-610 DG ST F19
24-70mm F2.8 DG DN Art 578   EM140DG MACRO F30
28-70mm F2.8 DG DN Contemporary 592   EF-610 DG SUPER F18
35mm F1.2 DG DN Art 341   EF-630 F50
40mm F1.4 DG HSM A018 332        
50-100mm F1.8 DC HSM A016 693   CAMERA Model Min. repair cost
85mm F1.4 DG HSM A016 321   sd Quattro C40 110€                                   805 DKK                          1150 SEK
85mm F1.4 DG DN A020 322   dp1 Quattro C80
100-400mm F5-6.3 DG DN OS Contemporary 750   dp2 Quattro C81
105mm F2.8 DG DN MACRO 260   dp3 Quattro C82
105mm F1.4 DG HSM A018 259   dp0 Quattro C83
135mm F1.8 DG HSM A017 240   SD1 C25
150-600mm F5-6.3 DG OS HSM C015 745   sd Quattro H C41
18-50mm F2.8 DC DN Contemporary 585 219€                                 1610 DKK                         2300 SEK   fp C43
60-600mm F4.5-6.3 DG OS HSM Sports 730   fp L C44
70-200mm F2.8 DG OS HSM Sports 590        
120-300mm F2.8 DG OS HSM S013 137        
150-600mm F5-6.3 DG OS HSM S014 740        
14-24mm F2.8 DG DN A019 213 333€                                 2450 DKK                       3500 SEK        
150-600mm F5-6.3 DG DN OS Sports 747        
500mm F4 DG OS HSM S016 185        

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